You wouldn’t make a large decision – like purchasing a home or a car – without all of the information, right? You want to have all the data to ensure that the choice you’re making is the right one. The same goes for managers and executives at companies. Today’s technology, like artificial intelligence (AI), business process automation (BPA), robotic process automation (RPA) and other automated tools, is helping create a data-driven decision-making revolution.
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We love robotic process automation (RPA), and our customers have seen some serious success and ROI after implementing RPA technology. However, we also recognize that there are many RPA implementation projects that fail, or that don’t generate the expected ROI or efficiency gains. This does not mean that the technology is bad or that the vendor did not implement correctly. In fact, a failed RPA project can occur for a variety of reasons.