“What’s the problem?” is often part of every day conversations. At the doctor, in your manager’s office, when your kids come to you crying. We ask (or get asked) “What’s the problem?” so that a solution can be discovered.
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For many organizations, robotic process automation (RPA) is the driver of digital transformation. According to research from Deloitte that was conducted in 2017, 53 percent of organizations are already using RPA, and this number is expected to increase to 72 percent in 2020. Additionally, business research institute APQC found that RPA was the “nucleus” of 69 percent of digital strategies. They also found that the number of RPA projects per organization nearly doubled from 2017 to 2018 (8.6 in 2017 to 14.9 in 2018).